
Customer Retention & Customer Acquisition
Becoming a car owner means you’re also about to become an auto shop customer. The two go hand-in-hand: car owners understand that before too long, their car is going to need maintenance. It’s only normal for someone to want a reliable repair shop to service their car for regular maintenance when needed. Through the years, repair shops have developed a bad reputation for being untrustworthy and taking advantage of customers. Continue reading “Returning Customer or New Customer: Who is More Important?”






