What does a businessman, an auto shop owner, and a baby all have in common? Although they may seem like polar opposites, all must use excellent communication skills in order to achieve an ultimate goal. Whether it be a booming business or simply a toy out of reach, communication is key to success. By building a strong communication between your auto shop and your customers you can get better customer feedback which will result in better business for your shop. So how exactly how do you improve communication with your auto shop’s customers? These 4 steps will help you achieve excellent  communication skills which will yield happy customers..

Continue reading “Improve Communication With Your Auto Repair Shop’s Customers”

In the year 2020, it is predicted that nearly half (46% to be exact) of the United State’s workers will be millennials. With that being said, you’ll be hiring mostly millennials in the very near future. Born between the 1980s and 2000s, this rapidly growing population is taking over the business world. They are entrepreneurs, technologically-minded, and value knowledge and experience over a degree. Millennials, who are often considered lazy by their elders, are actually go-getters that look for more efficient ways to get things done. They live their lives around quick, 140 characters of information. 

For business owners who manage millennials, we often see mistakes such as only offering limited content, not explaining how training is relevant, providing limited feedback, or simply not coaching at all. So how exactly do you train this new breed of mechanics and employees for your auto shop? Here are some tips to training millennial mechanics. Continue reading “How to Train (and Retain) Millennial Mechanics”